Product Executive

Digicel official careers. Original employer wording is preserved.

Primary Objective

To provide assistance with

• End to end product activation

• Testing of Product functionality and general sequencing

• Testing of Digital Apps and associated Promotions

• Implementation of initiatives and modifications there after

• Training of Customer facing personnel

• Activation of Ambassador Initiatives

Main Duties and Responsibilities

Product Strategy & Lifecycle

• Manage the full product lifecycle from concept to retirement.

• Develop new products, enhancements, and commercial initiatives.

• Monitor product profitability and portfolio performance.

• Lead portfolio simplification and product optimization initiatives.

Go-to-Market Execution

• Lead the Implementation of product Launches, services, and promotions.

• Coordinate cross-functional implementation with IT, Marketing, Sales, Customer Care, Finance, and Billing/ VAS.

• Ensure operational readiness through successful product configuration, testing, and deployment.

Training & Product Enablement

• Develop and deliver product training for Customer Care, Retail, Sales, Tele sales, and Distribution teams.

• Produce product guides, FAQs, quick reference materials, and sales enablement tools.

• Ensure frontline teams have a thorough understanding of product features, benefits, pricing, promotions, processes, and customer value propositions.

• Conduct refresher training and knowledge assessments following product launches or portfolio changes.

• Act as the subject matter expert for all consumer products and provide ongoing support to frontline teams.

Subscriber Performance

• Monitor KPIs and recommend initiatives to improve product performance.

• Develop business cases, SDD’s and UAT’s for the Business Risk Team to initiate new products, promotions and pricing changes.

Product Operations & Quality

• Coordinate User Acceptance Testing (UAT) and post-launch monitoring.

• Ensure pricing, billing, and product configurations are accurate.

• Investigate product issues and drive timely resolution.

• Maintain product documentation and governance standards.

Stakeholder Management

• Collaborate with local and Group teams to deliver Product objectives.

• Present product performance, market insights, and recommendations to senior leadership.

Product Operations & Quality

• Lead the testing and troubleshooting of all consumer products, including Prepaid, Postpaid, Roaming, eSIM , Digital Services, and Digicel+.

• Coordinate UAT, live testing, and post-launch validation across all relevant systems and activation channels.

• Investigate product configuration, charging, billing, eligibility, renewal, and activation issues.

• Work with Technology, Billing, Group Product, Customer Care, and vendors to resolve defects promptly.

• Document test results, identified issues, corrective actions, and final resolution.

• Confirm that products are functioning accurately before launch and continue monitoring performance after implementation.

Qualifications and Experience

• Minimum of Associate’s Degree in any field of study or prior experience in the given field

• High School Diploma with six or more passed CXC’s (Math and English must be included) and,

• Minimum of one (1) year work experience at any Corporate Establishment

• Communication & Presentation

• Proficient in Microsoft Office Suite

• Knowledgeable on Mobile and Digicel+ services

• Ability to multitask and prioritize

• Attention to Detail