POSITION SUMMARY

Lead the food and beverage dining experience for guests at the pool, beach and cabanas via professional handmade service and proactive follow-up.

KEY RESPONSIBILITIES

Work within the assigned pool or beach station and coordinate continuously with Pool & Beach Attendants to provide seamless service.
Receive the attendant's guest-preference handoff and approach promptly, acknowledging preferences already identified so the guest does not need to repeat information.
Introduce daily specials, signature cocktails, featured items and personalized recommendations appropriate to the guest's preferences.
Take all food and beverage orders and confirm allergies, dietary restrictions, special requests and required food temperatures.
Repeat orders for accuracy and enter them immediately into the handheld POS/MICROS.
Monitor beverage and food production timing and coordinate with the food runner and kitchen/bar to maintain established service standards.
Perform proactive follow-up after delivery and monitor guests from an appropriate distance without becoming intrusive.
Drive personalized upselling through specific recommendations and recognition of previous selections rather than generic sales prompts.
Manage the complete pool and beach dining journey, including repeat beverage rounds, food, coffee, tea, aperitifs, desserts and check presentation.
Maintain communication with the attendant regarding guest comfort, location changes, special requests and service needs.

Maintain Salterra uniform, grooming and professional appearance standards throughout the shift.
Report to work on time, prepared for the assigned shift and ready to participate in required briefings.
Communicate respectfully and professionally with guests, colleagues and leadership.
Protect guest privacy and confidential hotel information.
Follow established safety, sanitation, security and departmental procedures and comply with management direction.
Support colleagues and other Food & Beverage areas when operationally required; Salterra operates as one F&B team.
Use personal phones only in accordance with company policy and never allow them to interfere with guest service.
Maintain professional behavior in guest-facing areas, including appropriate language and no unnecessary grouping, eating or drinking unless authorized.

Strong communication, teamwork, organization and guest-service skills.
Ability to learn menus, service standards, safety procedures and operational systems relevant to the position.
Ability to remain professional and effective in a fast-paced environment and to work varied shifts, weekends and holidays as operationally required.

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Salterra official careers. Original employer wording is preserved.

S A L T E R R A FOOD & BEVERAGE | JOB DESCRIPTION

Outlet Manager / Supervisor

Lead the food and beverage dining experience for guests at the pool, beach and cabanas via professional handmade service and proactive follow-up.

Work within the assigned pool or beach station and coordinate continuously with Pool & Beach Attendants to provide seamless service.
Receive the attendant's guest-preference handoff and approach promptly, acknowledging preferences already identified so the guest does not need to repeat information.
Introduce daily specials, signature cocktails, featured items and personalized recommendations appropriate to the guest's preferences.
Take all food and beverage orders and confirm allergies, dietary restrictions, special requests and required food temperatures.
Repeat orders for accuracy and enter them immediately into the handheld POS/MICROS.
Monitor beverage and food production timing and coordinate with the food runner and kitchen/bar to maintain established service standards.
Perform proactive follow-up after delivery and monitor guests from an appropriate distance without becoming intrusive.
Drive personalized upselling through specific recommendations and recognition of previous selections rather than generic sales prompts.
Manage the complete pool and beach dining journey, including repeat beverage rounds, food, coffee, tea, aperitifs, desserts and check presentation.
Maintain communication with the attendant regarding guest comfort, location changes, special requests and service needs.

Maintain Salterra uniform, grooming and professional appearance standards throughout the shift.
Report to work on time, prepared for the assigned shift and ready to participate in required briefings.
Communicate respectfully and professionally with guests, colleagues and leadership.
Protect guest privacy and confidential hotel information.
Follow established safety, sanitation, security and departmental procedures and comply with management direction.
Support colleagues and other Food & Beverage areas when operationally required; Salterra operates as one F&B team.
Use personal phones only in accordance with company policy and never allow them to interfere with guest service.
Maintain professional behavior in guest-facing areas, including appropriate language and no unnecessary grouping, eating or drinking unless authorized.

Strong communication, teamwork, organization and guest-service skills.
Ability to learn menus, service standards, safety procedures and operational systems relevant to the position.
Ability to remain professional and effective in a fast-paced environment and to work varied shifts, weekends and holidays as operationally required.