Business Support Advisor

Invest Turks and Caicos official job opportunities. Original employer wording is preserved.

Job Title

Business Support Advisor

Reporting to

Director – Business Support & Development

Location

Providenciales

Salary Grade/Range

6/$47,142 – $54,670

Job Summary

The Business Support Advisor (BA), under the supervision of the Director of the Local Enterprise and Domestic Investment (LEDI) Unit plays a pivotal role in strengthening the small business sector in the Turks and Caicos Islands. The BA is responsible for delivering training programs, providing tailored advisory services, one-on-one coaching to both start-ups and existing entrepreneurs, ensuring they achieve measurable milestones in business growth and sustainability. This role also involves monitoring compliance, client engagement and maintaining accurate records to ensure accountability and transparency.

Additionally, the BA contributes to capacity building by promoting and delivering workshops, supporting the development of incubator and accelerator programs, and collaborating with key stakeholders to provide technical assistance to new and existing business owners. The incumbent serves as the primary point of contact for assigned clients, ensuring they receive consistent, high-quality support for initial engagement through project completion.

The BA manages a portfolio of MSME clients through defined programme stages, from onboarding to completion, ensuring consistent service delivery, accurate documentation, and measurable outcomes.

Key Duties and Responsibilities

Client Portfolio Management

• Serve as the primary contact for an assigned portfolio of clients, providing end-to-end advisory support including:
• Prepare project summaries for MSME Advisory Committee meetings.

• Vet and validate client payment and concession requests before submission for processing.

• Communicate Committee decisions, ensure agreements are signed and executed, and follow up on compliance.

• Maintain accurate client records and case notes in the CRM system, ensuring timely follow-ups.

Monitoring & Compliance

• Conduct regular monitoring and inspection visits to client sites, reporting findings and recommending corrective actions where necessary.
• Provide quarterly updates on the status of active projects, highlighting progress and challenges.
• Ensure clients adhere to programme guidelines and contractual obligations.

Training & Capacity Building

• Promote and deliver training programs and workshops on business operations, finance, and sector-specific needs to start-ups and existing entrepreneurs
• Provide confidential, one-on-one coaching sessions to entrepreneurs, guiding them in achieving targeted business milestones and improving their operations.
• Assist clients in establishing and maintaining sound business and financial records in line with best practices and regulations.
• Utilise the CRM to accurately document client activity, manage business caseload, and produce necessary reports.
• Support the ongoing management of business incubator and accelerator programmes, ensuring effective implementation and sustainability.

Stakeholder Engagement & Strategic Support

• Collaborate with public and private sector stakeholders to strengthen the MSME ecosystem and advance the objectives of Invest TCI.
• Travel throughout the islands to deliver training, advisory services, and outreach programmes to MSMEs and occasionally work outside standard working hours.
• Contribute to the development and execution of Invest TCI’s strategic plan, and undertake other job-related duties as assigned.

Key Deliverables

• Managed MSME client portfolio with documented progress and outcomes
• Completed client assessments and Advisory Committee submissions
• Delivered training sessions and workshops with participant feedback and outcomes
• Accurate and up-to-date CRM records for all client interactions
• Documented site visits and progress tracking reports
• Prepared grant-related documentation and coordination of approvals
• Regular portfolio reports highlighting progress, risks, and outcomes
• Documented client milestone tracking and issue escalation
• Advisory Committee project summaries submitted on time, with all payment and concession requests vetted prior to processing
• Post-Committee decision records: client communication logs, signed agreements filed, and compliance follow-ups documented in CRM
• Documented participation and outcomes for assigned incubator or accelerator programme participants

Personal Specifications

Education and Qualifications

• Completed bachelor’s degree in business administration or Entrepreneurship from an accredited institution.
• A minimum of two years’ experience related to the essential functions specified.
• Past or current business ownership/management experience.
• Experience in counselling and/or advising small businesses.
• Small business finance/banking experience is preferred.
• Holder of a valid driver’s license and passport.

Experience and Knowledge

• Highly customer service oriented.
• Strong interpersonal and communication skills and the ability to work effectively with small business owners in a wide range of constituencies in a diverse community.
• Knowledge of sound, practical business practices of MSME operations.
• Ability to gather data, compile information, and prepare reports.
• Knowledge of basic business accounting and proficiency in Microsoft Office.
• Ability to design and deliver training programmes and/or workshops and coaching sessions.
• Analytical skills to assess business challenges, market needs, and propose actionable solutions.
• Strong organizational and time management skills, with the ability to manage multiple client portfolios simultaneously.

Skills and Competencies

• Strong interpersonal and client relationship management skills
• Ability to deliver practical, actionable business advice
• Training and facilitation capability
• Strong organisational and time management skills
• Ability to manage multiple clients and priorities
• Basic analytical and problem-solving capability
• Proficiency in MS Office and relevant systems

Personal Qualities

• Professional, credible, and client-focused
• High integrity and confidentiality
• Proactive and solution-oriented
• Resilient and adaptable
• Strong sense of ownership and accountability

Other Requirements

• Fluency in English
• Willingness to travel across islands and work outside standard hours as required

Deadline Date for Applications

The deadline date for applications is October 31st, 2026. Belongers only need apply.

Application Procedure

Interested persons should submit a resume, along with their contact information, cover letter, two letters of reference (one preferably from a former employer), copies of educational certificates, a Police Certificate, and a copy of the Passport photo page.

Applications can be submitted by courier or delivered directly to Invest Turks and Caicos at Unit 2D, Courtyard Plaza, Providenciales, Turks, and Caicos Islands, prior to the deadline. The application should be addressed to The CEO – of Invest Turks and Caicos and envelopes should have the words “Business Advisor“clearly marked on the front.

Alternatively, applications can be emailed to admin@investturksandcaicos.tc

The subject line in the email should read “Business Advisor”

We thank all applicants for their interest. However, only persons selected for an interview will be contacted.