Assistant Business Banking Officer (FC4)

CIBC Caribbean official recruitment board. Original employer wording is preserved.

Function

         Retail & Business Banking

Salary Range

 In accordance with appropriate salary schedule

                                         (To be posted internally and externally)

PURPOSE OF THE ROLE The Assistant Business Banking Officer may be responsible for a small portfolio of Business Banking customers. This includes responsibility for the sales and service of the Business Banking offering to Business Banking customers. Sells and delivers basic advice to customers around products and services. Provides contact (face to face, telephone and postal) with customers in order to satisfy their needs. Provides general and administrative support within the unit by processing paperwork and assisting in such activities as conducting credit reports, registering securities, following up, maintaining diaries, monitoring arrears, and responding to general inquiries. Also provides support to the Business Banking Officer in maintaining the lending portfolio.   MAJOR ACCOUNTABILITIES

• Receives telephone calls and deal with requests / issues as appropriate.
• Assists customers with matters of routine and clerical nature.
• Assists with the review of new account documentation.
• Prepares security & other documentation for customer’s signature ensuring correct execution.
• Forwards documentation to be registered as applicable.
• Conducts credit checks, obtain required information; prepare credit reports as necessary.
• Provides excellent levels of service to Clients and Business Banking Officers.
• Completes weekly reports with details of pre-booked meetings.

Sales

• Identifies and pursues sales opportunities, particularly quality Business Banking with potential.
• Sells and delivers both business and / or personal banking products as needed (refer to other parts of the Bank as necessary).
• Understands the financial needs of the customer and match product offerings to the needs of the business (solution selling).
• Generates sales or provide leads in order for team to meet agreed targets. Contacts potential and existing customers for new sales and cross sales (likely provided with a qualified list of individuals / businesses to contact).
• May be required to interview applicants for a range of lending products within authorised limits.
• Identifies trends in the needs of small and micro business customers and communicate them to management.

Service

• Assists in migrating clients and accounts to other channels.
• Resolves sales-related queries from customer service area. 
• Completes applications for Business Banking chequing and deposit accounts
• Completes credit application for Business Banking customers
• Prepares credit applications for submission to Credit Risk Management that fall outside credit score guidelines.
• Handles face-to-face queries and complaints of customers.
• May be required to assist with the keying of financial information for new and renewal credit applications.
• Sanctions facilities within scored discretion.
• Ensures all reports are appropriately actioned ensuring that facilities outside discretion are promptly reported to the relevant authority.
• Prepares maintenance forms for entering new account information and amendments into CIS.                  EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED
• Experience in customer relations by handling queries and providing information.
• Exposure to general banking and particularly, risk management support functions.
• Experience in preparation and scrutinizing of security documentation
• Some knowledge of security documentation.
• Good understanding of FirstCaribbean offerings in terms of sales and service model.
• Knowledge of Retail and Commercial banking products, pricing, services, and applicability to customer requirements.
• Knowledge of branch processes including product and service sales and delivery. 
• Knowledge of our competitors’ products and services in order to convince the customer of the advantage of our products and services.
• Team player.
• Strong organisational and planning skills.
• Good interpersonal skills to work effectively with customers and successfully handle complaints. Position reports to:  Business Banking Manager  

Advertised location: Providenciales (including West Caicos), Turks and Caicos Islands Application deadline: 2026-10-24 Reference: TCIRT459