Residential Officer

• incidents and emergencies in a calm and professional manner, following established procedures.
• Observe, monitor, and report changes in residents’ behaviour, mood, and risk to support effective case management.
• Maintain accurate and timely records, including shift reports, incident reports, and progress notes.
• Participate in shift handovers to ensure continuity of care and supervision.
• Support the planning and implementation of daily routines, structured programmes, and reintegration activities.
• Safely transport residents to and from approved activities, appointments, and external programmes as required.
• Support communication with families and contribute to maintaining positive family relationships.
• Promote health, hygiene, and overall well-being, ensuring a clean and safe living environment.
• Ensure all safety, security, and operational standards are maintained throughout each shift.
• Contribute to a structured, respectful, and therapeutic environment that supports positive youth development.
• Perform any other duties related to the role as required.

MINIMUM QUALIFICATIONS & EXPERIENCE

• High school diploma or equivalent required; Associate’s degree in Social Work, Psychology, Criminal Justice, or a related field is an asset.
• Minimum of 2–4 years’ experience working with youth, preferably at-risk or justice-involved populations, in residential care or a related setting.
• Demonstrated ability to engage, supervise, and support young persons, including managing challenging behaviour.
• Basic knowledge of youth development, behaviour management, and conflict resolution techniques.
• Experience or training in crisis intervention, de-escalation, and safeguarding is highly desirable.
• Ability to work in a shift-based environment, including evenings, weekends, and holidays.
• Strong communication, observation, and report-writing skills, with the ability to maintain accurate records.
• Ability to work as part of a team and follow established policies, procedures, and routines.
• Valid driver’s license is required. SALARY: Grade 6.1 - $45,992.00 per annum

APPLICATION PROCEDURE

Resumes with current contact information must be accompanied by a Cover Letter and two letters of reference (one preferably from a former employer) as well as copies of educational certificates and a copy of the Passport photo page. Shortlisted candidates must submit a Police Certificate. Current serving officers must apply through their Head of Department. Applications without all supporting documents will not be processed. “We thank all applicants for their interest, however, only persons selected for an interview will be contacted”.